Terms of Service

01Agreement

These Terms of Service (the "Terms") form an agreement between Crossover Labs ("Crossover Labs," "we," "us," or "our") and the individual or business engaging our services (the "Client," "you," or "your"). They apply to all services we provide, including websites, search engine optimization, digital marketing, outreach campaigns, AI tooling, automations, and custom software.

The specific scope, deliverables, timeline, and price for any engagement are described in a separate proposal, statement of work, or invoice (each, an "Order"). If anything in an Order conflicts with these Terms, the Order controls for that engagement.

02Services

We will provide the services described in the applicable Order using commercially reasonable skill and care. We may use subcontractors, third-party platforms, and tools to deliver the work. Timelines are estimates and depend on timely input, materials, and approvals from you.

03No Guarantee of Results

Any examples, benchmarks, case studies, or projections we share are illustrative only and are not a promise or guarantee of similar results for you. We do not control, and are not responsible for, the decisions, algorithm changes, downtime, or actions of third parties such as Google, Meta, Apple, hosting providers, or payment processors.

04Fees and Payment

• Upfront fees. Setup, build, or project fees are due at the time of checkout or as stated in your Order, before work begins.
• Recurring fees. Where an Order includes a monthly or other recurring service, you authorize us (and our payment processor) to automatically charge your payment method on a recurring basis until you cancel in accordance with these Terms.
• Billing start. Recurring billing begins on the date stated in your Order, which may be after the date of your initial payment.
• Renewal. Subscriptions renew automatically each billing period unless cancelled before the renewal date.
• Non-refundable. Fees are non-refundable except where required by law or expressly stated otherwise in writing. Work already performed and time already committed are payable in full.
• Late payment. We may pause or suspend services on overdue accounts. You are responsible for any fees, taxes, and reasonable collection costs.

All fees are exclusive of applicable taxes unless stated otherwise. Payments are processed by a third-party payment processor, and your use of that processor is subject to its own terms.

05Client Responsibilities

To deliver the work, we rely on you to provide accurate information, content, brand assets, access, and approvals in a timely manner. You are responsible for the legality, accuracy, and ownership of any materials you provide, and for ensuring your business and the use of our deliverables comply with applicable laws and third-party platform rules. Delays in your inputs may delay timelines and milestones.

06Third-Party Platforms and Tools

Our work often relies on third-party platforms, software, and services. Their availability, pricing, features, and policies are outside our control and may change. We are not liable for any third-party service outage, change, suspension, data loss, or fee. Any costs charged directly by third parties (for example, hosting, advertising spend, domains, or software subscriptions) are your responsibility unless your Order states otherwise.

07Intellectual Property

Upon full payment of the fees due for an engagement, you will own the final deliverables created specifically for you under that Order, except for any third-party or open-source components, which remain subject to their own licenses. Crossover Labs retains all rights to its pre-existing materials, tools, frameworks, code libraries, processes, and know-how, including anything we develop generally and not exclusively for you. We may reference and display completed work in our portfolio and marketing unless we agree otherwise in writing.

08Confidentiality

Each party will protect the other's non-public business information shared in connection with an engagement and will use it only to perform or receive the services. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

09Term, Cancellation, and Suspension

Recurring engagements continue until cancelled. You may cancel a subscription effective at the end of the then-current billing period by contacting us at hello@crossoverlabs.ai before the next renewal date. Cancellation stops future charges; it does not refund fees already paid or waive fees already earned. We may suspend or terminate services for non-payment or for breach of these Terms.

10Disclaimer of Warranties

Except as expressly stated in an Order, our services and deliverables are provided "as is" and "as available," without warranties of any kind, whether express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement, to the fullest extent permitted by law.

11Limitation of Liability

To the fullest extent permitted by law, Crossover Labs will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any lost profits, lost revenue, lost data, or lost business opportunities, even if advised of the possibility. Our total aggregate liability arising out of or relating to the services will not exceed the amount you paid us for the services giving rise to the claim during the three (3) months immediately before the event that gave rise to the claim.

12Indemnification

You agree to indemnify and hold harmless Crossover Labs and its team from claims, damages, and reasonable costs arising out of the content and materials you provide, your use of the deliverables, or your breach of these Terms or of applicable law.

13Governing Law

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Florida for any dispute that is not otherwise resolved.

14Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on this page with its effective date. Material changes apply going forward, and your continued use of our services after an update means you accept the revised Terms.

15Contact

Questions about these Terms can be sent to hello@crossoverlabs.ai.